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Your Customers Are Online — Are You?

Friends working at cafe

I try hard to not swipe stuff off the internet and plop it in my blog (“Cheater, cheater, pumpkin eater” romps through my brain when I do.)

But, seeing as it’s a gorgeous Saturday morning in June, and this article in Small Business Trends is a most lovely look at women and social media, I’m not going to re-write it. Instead, I bring it to you straight from the source . (I’ll think of it not as stealing but as recycling.)

But first, what you need to know:

1. If you aren’t networking through sites like Facebook, you’re missing out on business. Creating a business page with which to interact with women is simple, free and worthwhile. 

2. Do you blog? Say yes! Blogging has enormous sway with women as we research and shop online. Be where your customers are!

Here’s the article, written by Anita Campbell, as promised: 

42 Million U.S. Women Use Social Media: Blogs Most Influential

More women use social networks like Facebook and MySpace than anything else, with blogs their second choice. Forums and discussion boards come next, with Twitter bringing up the rear (remember that the next time you’re tempted to think Twitter is THE be all and end all of your marketing). Here’s a slide (slide 8 ) from the research study that shows usage:
Is the jury still out in your mind as to whether social media matters in business? If so, a recent survey might make you change your mind. In fact, it may cause you to re-think your entire marketing outreach, especially if you market to women.

The study found that 42 million women in the United States (roughly 53% of the 79 million adult women in the United States who use the Internet) participate in social media at least weekly. As they spend more time with social media, women are spending correspondingly less time with traditional media: 39% less on newspapers, 36% less time reading magazines, and 30% less time watching TV.

That’s according to a recent social media survey by BlogHer, the women’s blog network, along with iVillage and Compass Partners.

Of course, the flight from traditional media to social media has been reported before and may not be startlingly new to you. But this particular survey digs much deeper. There are 3 interesting findings that I would like to point out, that are worth spending time considering:

Interesting Finding #1: Social Networks Like Facebook Get the Most Usage

More women use social networks like Facebook and MySpace than anything else, with blogs their second choice. Forums and discussion boards come next, with Twitter bringing up the rear (remember that the next time you’re tempted to think Twitter is THE be all and end all of your marketing). Here’s a slide (slide 8 ) from the research study that shows usage:

Social media participation by women

If you were looking solely at raw numbers, you’d conclude the most important place your brand needs to be seen is over at Facebook or MySpace, right? Well … not necessarily.

Interesting Finding #2: Blogs Wield the Widest Influence

It’s not just about how much time is spent in an activity, it’s what women do in that activity and how much that activity plays into their purchasing habits. This slide (slide 10) from the survey shows the difference between reach and influence.

Influence versus reach of social media

The way I interpret this slide is that you would get the maximum reach in sheer numbers from social networks like Facebook (narrow point of the inverted pyramid), but you would achieve the widest influence from blogs (widest part of the inverted pyramid).

The women who post to blogs are the most actively engaged. They spend the most time online. Over 80% also participate in social networks like Facebook, and over one third of bloggers also participate in Twitter. But more to the point, those who blog are more likely to be tech savvy, on the leading edge of trends, and invest time searching for new products online. Those who participate in social networking sites like Facebook are motivated to spend time there more as a matter of staying in touch with family and friends.

Interesting Finding #3: Women Look to Blogs for Business, Politics, Cars and Technology

The slide below (slide 20) tells the tale of the difference in type of advice and information sought, and how the different types of social media come into play. Women are more likely to go to social networks for beauty, entertainment and dating advice. But for the majority of other categories they look to blogs.

Most likely source of information by topic in social media
Depending on the nature of your business, it might be worth it to focus on Facebook or MySpace — if, for instance, you are in the entertainment business. But for most things, such as if you are in a B2B business or selling technology, blogs could give you more influence.

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