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	<title>Comments on: The #1 Thing Your Customers Want to Hear</title>
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	<link>http://www.marketingshebang.com/2009/01/the-1-thing-your-customers-want-to-hear/</link>
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		<title>By: Lynn Baldwin-Rhoades</title>
		<link>http://www.marketingshebang.com/2009/01/the-1-thing-your-customers-want-to-hear/comment-page-1/#comment-31</link>
		<dc:creator>Lynn Baldwin-Rhoades</dc:creator>
		<pubDate>Wed, 28 Jan 2009 17:31:44 +0000</pubDate>
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		<description>Very well said! I wrote an email to the CEO of Nordstrom yesterday - he replied exactly 10 minutes later. Now THAT&#039;S service!</description>
		<content:encoded><![CDATA[<p>Very well said! I wrote an email to the CEO of Nordstrom yesterday &#8211; he replied exactly 10 minutes later. Now THAT&#8217;S service!</p>
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		<title>By: Judy Dunn</title>
		<link>http://www.marketingshebang.com/2009/01/the-1-thing-your-customers-want-to-hear/comment-page-1/#comment-30</link>
		<dc:creator>Judy Dunn</dc:creator>
		<pubDate>Wed, 28 Jan 2009 17:26:24 +0000</pubDate>
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		<description>Lynn,

Nice-looking blog!

Good comparisons here. It strikes me how important it is to SHOW great customer service with every transaction/communication you have with a prospect or client, rather than just jumping on the bandwagon of &quot;Best customer service in town.&quot; Saying it doesn&#039;t make it so.

Thanks for the tips.

Judy</description>
		<content:encoded><![CDATA[<p>Lynn,</p>
<p>Nice-looking blog!</p>
<p>Good comparisons here. It strikes me how important it is to SHOW great customer service with every transaction/communication you have with a prospect or client, rather than just jumping on the bandwagon of &#8220;Best customer service in town.&#8221; Saying it doesn&#8217;t make it so.</p>
<p>Thanks for the tips.</p>
<p>Judy</p>
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