“We’re there for you.”
Some of the most successful companies say it this way:
- Nordstrom: We do everything possible (and more) to give you excellent customer service.
- Apple computers: We provide in-person tech support and free workshops.
- Les Schwab Tires: We run to your car to show how eager we are to help you.
How you might say it to your customers:
- A personal trainer develops individual workouts for each client.
- An ecommerce site allows shoppers to filter results lots of ways for quick, easy shopping.
- A graphic design firm speeds up their email response time based on a customer survey.
How do you tell customers you’re there for them?
Lynn,
Nice-looking blog!
Good comparisons here. It strikes me how important it is to SHOW great customer service with every transaction/communication you have with a prospect or client, rather than just jumping on the bandwagon of “Best customer service in town.” Saying it doesn’t make it so.
Thanks for the tips.
Judy
Very well said! I wrote an email to the CEO of Nordstrom yesterday – he replied exactly 10 minutes later. Now THAT’S service!